Cancellation Policy

You can cancel your order free of charge at any point before it is dispatched from our Govindpuri shipping warehouse. Once a package is handed over to the courier partner (tracking link generated), the order can no longer be cancelled.

To initiate a cancellation, go to our Return Request page and submit a ticket under "Order Cancellation" or write directly to support@layerscraft.in with your Order ID. Our dispatch team will immediately halt the shipment if it is still at our hub.

For all successful pre-dispatch cancellations, the transaction refund is initiated immediately. The credited amount will reflect in your original payment method (Credit/Debit Card, UPI, NetBanking) within 5-7 working days.

If your order has already left our sorting facility and is in transit, we cannot halt the courier. You must receive the delivery and then log a standard return request following our Return Policy rules.

Special volume bulk requests or custom corporate gifting orders that require custom packaging are subject to individual cancellation windows discussed during quotation. Once custom branding prep starts, bulk orders cannot be cancelled.

LayersCraft operates a clean customer-first transaction policy. There are zero cancellation penalties, restocking fees, or payment processing deductions for standard orders cancelled within the eligible window.